Technical Account Representative (TAM) 2

 

Technical Account Representative (TAM) 2-2300053E

Applicants are required to read, write, and speak the following languages : English, Korean

Preferred Qualifications

Key Responsibilities:

Schedule coordination for executives and team members, as well as meeting preparations.
Supporting the smooth operation of the team through secretarial duties.
Office management, including ordering and managing supplies and equipment.
Communication with external and internal stakeholders through phone and email.
Document preparation and report writing tasks.
General management and office operational support.

Qualifications:

Fluent in English
Bachelor's degree or higher education.
Preferably, candidates with prior experience in management and secretarial roles.
Proficiency in computer applications (MS Office, email, scheduling tools, etc.).
Strong communication and interpersonal skills.
Proficient in document and report writing.

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Preferred Qualifications

• Offering on-site or remote technical support to Oracle CSS customers
• At least 2 years of customer technical support experience .
• Executive assistant experience
• Experience taking technical support requests from customers.

Detailed Description and Job Requirements - Internal

This Associate position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle’s products and related implementation services.

This position will provide customers with regular assessments on the domains of strategy, process, governance, people and technology accompanied by recommendations for improvement in each area. The ATAM will act as the primary liaison between Oracle, the customer, and the system integrator with respect to the implementation. He/she will serve as Oracle's support/services lead to the customer and provide business process, application functionality, technology, and implementation expertise by delivering a combination of business specifications analysis, technical consulting and project management skills. The TAM is responsible for escalating issues across multiple business units within Oracle (e.g. Technical Support, Expert Services, Sales, Consulting, Product Development, etc.) and marshalling resources as necessary to resolve problems.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 5 - 7 years of professional Information Systems implementation experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences). Understanding of various technical architectures and operating systems including web-based applications, networks, RDBMS (Oracle, DB2, MS SQL Server), etc. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired.

Key Responsibilities:

Schedule coordination for executives and team members, as well as meeting preparations.
Supporting the smooth operation of the team through secretarial duties.
Office management, including ordering and managing supplies and equipment.
Communication with external and internal stakeholders through phone and email.
Document preparation and report writing tasks.
General management and office operational support.

Qualifications:

Fluent in English
Bachelor's degree or higher education.
Preferably, candidates with prior experience in management and secretarial roles.
Proficiency in computer applications (MS Office, email, scheduling tools, etc.).
Strong communication and interpersonal skills.
Proficient in document and report writing.

Detailed Description and Job Requirements

This Associate position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle’s products and related implementation services.

This position will provide customers with regular assessments on the domains of strategy, process, governance, people and technology accompanied by recommendations for improvement in each area. The ATAM will act as the primary liaison between Oracle, the customer, and the system integrator with respect to the implementation. He/she will serve as Oracle's support/services lead to the customer and provide business process, application functionality, technology, and implementation expertise by delivering a combination of business specifications analysis, technical consulting and project management skills. The TAM is responsible for escalating issues across multiple business units within Oracle (e.g. Technical Support, Expert Services, Sales, Consulting, Product Development, etc.) and marshalling resources as necessary to resolve problems.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 5 - 7 years of professional Information Systems implementation experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences). Understanding of various technical architectures and operating systems including web-based applications, networks, RDBMS (Oracle, DB2, MS SQL Server), etc. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired.

Job: Support

Travel: Yes, 25 % of the Time

Location: KR-KR,Korea-Seoul

Job Type: Temporary Employee Hire

Organization: Oracle

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